Express Lube Service Advisor

Carter Machinery Careers•Elkridge, MD

About The Position

The Express Lube Service Advisor communicates with internal and external customers to gather information about equipment issues and provides repair status updates while work is in progress. The advisor opens and processes work orders efficiently and promptly, documenting customer requests and complaints thoroughly so technicians understand the work and customers remain satisfied. The role promotes a positive customer experience and upholds Carter Machinery’s Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Requirements

Minimum two years of service-related experience.
High school diploma or equivalent.
Proficiency with Microsoft Office products.
Excellent customer service skills and the ability to deal with stressful situations.
Strong oral and written communication skills.
Ability to effectively multitask.
Attention to detail.
Ability to work any shift.

Nice To Haves

Heavy equipment exposure.
Working knowledge of the function and repair of heavy construction equipment.

Responsibilities

Communicate with internal and external customers to gather information regarding equipment issues.
Provide repair status updates to customers while repairs are in progress.
Open and process work orders efficiently and in a timely manner.
Document customer requests and complaints thoroughly to ensure technician understanding and customer satisfaction.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Benefits

Health, dental, and vision insurance.
Paid time off.
401(k) with a $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors and programs.
Tuition reimbursement.
Employee referral bonus program.
Tool allowances and tool loans.
Discounts on cellular phone service, computers, and vehicles.
Opportunities for overtime.
Shift differential, if applicable.
Performance-based incentive programs may be included in the compensation package.