Express Lube Advisor
About The Position
Diablo Subaru of Walnut Creek is hiring an Express Lube Advisor to support express service and routine maintenance operations. The advisor greets customers, helps them understand maintenance and service options, creates repair orders, and keeps them informed about vehicle status and estimated completion times. The role coordinates with technicians, reviews completed work with customers, and supports an efficient, positive service-lane experience. The position pays $20.00–$26.00 per hour. Actual pay may vary based on skills, experience, job-related knowledge, and physical location, with final compensation established through the interview process. The dealership requests open availability for a flexible schedule that may include evenings, weekends, and holidays. Applicants must be high school graduates or have an equivalent credential and be at least 18 years old. A valid driver's license in the applicant's state of residence and an acceptable driving record are required. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform the essential functions.
Requirements
- At least 1 year of previous customer service experience.
- Provide customers with a respectful experience and communicate information clearly to customers and teammates.
- Accurate data entry skills.
- Ability to handle varied responsibilities while maintaining organization and productivity throughout the day.
- Represent the dealership in a customer-focused manner and provide high-quality service.
- Valid driver's license in the state of residence and an acceptable driving record.
- High school graduate or equivalent.
- At least 18 years old.
Nice To Haves
- Prior automotive dealership experience is desired.
- Familiarity with CDK Drive or similar dealership management software.
Responsibilities
- Greet customers promptly upon arrival.
- Assist guests with routine maintenance and express service needs.
- Explain recommended maintenance and service options.
- Create repair orders.
- Communicate with customers about vehicle status and estimated completion times.
- Coordinate with technicians to support a smooth service experience.
- Review completed work with customers and ensure satisfaction before vehicle delivery.
- Support service-lane operations and contribute to a positive team environment.
Benefits
- Medical, dental, and vision plans
- 401(k) retirement plan with company match
- Paid holidays and paid time off
- Employee discounts, including vehicle purchase discounts
- Short- and long-term disability
- Paid life insurance
- Employee stock purchase plan
- Lithia Learning Center
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
