Express Lube Advisor

Lithia & Driveway • Walnut Creek, CA

8h

About The Position

The Express Lube Advisor supports customers seeking routine maintenance and express service at Diablo Subaru of Walnut Creek. The role involves greeting customers, explaining maintenance options, creating repair orders, communicating vehicle status and estimated completion times, and coordinating with technicians to ensure a smooth service experience. The advisor reviews completed work with customers and supports service lane operations while contributing to a positive, customer-focused team environment.

The position pays $20.00–$26.00 per hour. Actual compensation may vary based on skills, experience, job-related knowledge, and physical location, with final compensation established through the interview process. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• At least 1 year of previous customer service experience.
• High school graduate or equivalent.
• At least 18 years old.
• Valid driver's license in the applicant's state of residence and an acceptable driving record.
• Provide respectful customer service and communicate information clearly with customers and teammates.
• Accurate data entry skills.
• Ability to handle varied responsibilities while maintaining organization and productivity throughout the day.
• Represent the dealership in a customer-focused manner while providing high-quality service.

Nice To Haves

• Prior automotive dealership experience is desired.
• Familiarity with CDK Drive or similar dealership management software.

Responsibilities

• Greet customers promptly upon arrival.
• Assist guests with routine maintenance and express service needs.
• Explain recommended maintenance and service options.
• Create repair orders.
• Communicate with customers about vehicle status and estimated completion times.
• Coordinate with technicians to ensure a smooth service experience.
• Review completed work with customers and confirm their satisfaction before vehicle delivery.
• Support service lane operations and contribute to a positive team environment.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and paid time off.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan with company match.
• Employee stock purchase plan.
• Employee discounts, including vehicle purchase discounts.
• Lithia Learning Center.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED