Express Service Advisor

Lithia & Driveway•Sterling, VA

About The Position

Subaru of Sterling is hiring an Express Service Advisor to serve as the primary contact between customers and service technicians. The role involves explaining service and repair recommendations, preparing estimates, creating and processing repair orders, communicating additional needs identified during inspections, handling manufacturer warranty repairs when applicable, and keeping customers informed about service specials, repair progress, completion times, and costs. The position is full-time and commission-based, with estimated annual earnings listed as $45,000–$60,000 in the Total Rewards section; the introductory pay statement lists $45,000–$72,000 based on performance. Compensation may include incentives and bonuses and may vary based on skills, experience, job-related knowledge, and physical location. The company offers hands-on training, mentorship, and opportunities for growth.

Requirements

1 to 2 years of experience in a dealership setting.
Strong customer service and communication skills.
Organized and detail-oriented.
Ability to multitask in a fast-paced environment.
Basic computer skills.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
Must be 18 years or older.

Responsibilities

Act as the main point of contact between customers and technicians.
Explain service and repair recommendations to customers.
Prepare repair estimates, including parts, labor, and customer costs.
Create and process repair orders in the service system.
Inform customers of additional service or repair needs found during inspections.
Process manufacturer warranty repairs when applicable.
Keep customers updated on service specials, repair status, completion times, and costs.

Benefits

Medical, dental, and vision plans.
Paid holidays and PTO.
Short- and long-term disability.
Paid life insurance.
401(k) retirement plan.
Employee stock purchase plan.
Lithia Learning Center.
Vehicle purchase discounts.
Wellness programs.
Short-term and/or long-term incentives, including commission based on individual sales and gross profit and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat-rate hours.