Express Service Advisor

Lithia & Driveway•Sterling, VA

2d•$45,000 - $72,000

About The Position

Subaru of Sterling is hiring a full-time Express Service Advisor. The advisor serves as the primary contact between customers and technicians, explains service and repair recommendations, prepares estimates, and creates and processes repair orders. The role also involves communicating inspection findings and any additional service needs, processing manufacturer warranty repairs when applicable, and keeping customers informed about service specials, repair progress, completion times, and costs. The position is commission-based and offers performance-driven compensation with potential incentives and bonuses. The dealership provides hands-on training, mentorship from experienced technicians, and growth opportunities in a fast-paced, team-oriented environment. The stated pay range is inconsistent across the posting: the opening lists $45,000–$72,000, while the Total Rewards section estimates annual earnings of $45,000–$60,000.

Requirements

One to two years of experience in a dealership setting.
Strong customer service and communication skills.
Organized and detail-oriented.
Ability to multitask in a fast-paced environment.
Basic computer skills.
Acceptable driving record and a valid driver's license in the applicant's state of residence.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Act as the main point of contact between customers and technicians.
Explain service and repair recommendations to customers.
Prepare repair estimates, including parts, labor, and customer costs.
Create and process repair orders in the service system.
Inform customers of additional service or repair needs identified during inspections.
Process manufacturer warranty repairs when applicable.
Keep customers updated on service specials, repair status, completion times, and costs.