Express Service Advisor

Luther Bloomington Acura Subaru • Bloomington, MN

20h • $42,000 - $60,000

About The Position

As a Service Advisor, you will own the customer’s experience in the service lane. You are the first point of contact with customers and should be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. The role involves greeting vehicle owners in the drive lane, explaining the repair process, and helping customers. Applicants new to the automotive industry are welcome, particularly those with prior customer service, retail sales, restaurant, or hospitality experience.

Requirements

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time-management skills.
• Strong communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre-employment background check, including criminal background screening, review of motor vehicle records, and verification of social security number.

Nice To Haves

• Previous experience in customer service, retail sales, the restaurant industry, or hospitality; automotive industry experience is not required.

Responsibilities

• Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience and complete assignments that help the dealership leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
• Ensure technicians’ available time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability.
• 401(k) with match.
• HSA/flexible spending.
• Life insurance.
• Paid vacation.
• Employee discounted pricing.
• Growth opportunities.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed