Service Advisor

TEXAS COLLISION CENTERS INC•Fort Worth, TX

About The Position

The Service Advisor inspects vehicles to determine the repairs needed, prepares repair estimates, and guides customers through the repair process. The role involves communicating with customers and their insurance providers, obtaining repair authorization, coordinating vehicle check-in and updates, handling total-loss cases, completing final quality-control inspections, and delivering repaired vehicles to customers. The Service Advisor must comply with TCC safety standards, guidelines, and procedures and perform other related duties as assigned.

Requirements

Positive, friendly, and approachable demeanor.
Exemplary customer service skills.
Exceptional multitasking and problem-solving skills.
Excellent organizational skills.
Exceptional verbal and written communication skills.
Must be 18 years or older.
Valid driver’s license.
Prior automotive collision estimating experience.
Proficient with a computer and software.
Ability to work safely in a noisy area with many odors present.
Ability to regularly lift 10 pounds.
Ability to bend, stretch, kneel, and squat to perform repairs and inspections.
Ability to reach below and above shoulder level.

Nice To Haves

Experience preparing estimates in CCC One is preferred.

Responsibilities

Examine vehicle damage to determine the extent of body, structural, mechanical, or interior damage.
Prepare estimates to repair vehicles.
Explain the repair process to customers.
Communicate with customers’ insurance providers about damages and obtain repair authorization.
Complete vehicle check-in with the customer.
Explain and communicate the repair process, estimated repair time, and updates to the customer.
Handle the total-loss process.
Perform final quality-control inspections.
Deliver the vehicle to the customer upon completion of repairs.
Comply with TCC safety standards, guidelines, and procedures.
Perform other related duties as assigned.