Service Advisor Jobs

About The Position

Requirements

• Previous experience at a Franchise dealership or Independent Service Center is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Responsibilities

• Scheduling appointments
• Greeting customers
• Listening to customer needs & concerns
• Documenting concerns on repair orders
• Following up on repairs in shop
• Communicating with technicians & vehicle owners
• Setting up rental or loaner cars
• Verifying insurance before maintenance is scheduled
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time & deliver
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work & charges to customers
• Receive payments from customers & warranty companies
• Take necessary & required training

Benefits

• Competitive Pay
• Health Insurance Available
• 401K Available