Automotive Service Advisor

Group 1 Automotive, Inc. • Tulsa, OK

7d • Onsite

About The Position

Group 1 Automotive is hiring Service Advisors for its Tulsa-area dealerships, including South Pointe Chevrolet, South Pointe Honda, South Pointe Chrysler Dodge Jeep Ram, and BMW of Tulsa. The Service Advisor serves as the trusted link between customers and the service department, helping customers understand vehicle maintenance and repair needs while delivering a positive ownership experience. The role combines customer service, sales, and automotive knowledge in a fast-paced, high-volume environment. Training, support, and opportunities for career growth are offered.

Requirements

• Valid driver's license and acceptable driving record.
• High school diploma or equivalent.
• Strong knowledge of automotive maintenance, repair processes, and vehicle systems.
• Excellent customer service and communication skills, including the ability to explain technical information clearly and professionally.
• Ability to upsell recommended maintenance and repairs based on vehicle needs.
• Strong organizational skills and ability to manage multiple customers and tasks in a fast-paced environment.
• Proficiency with dealership management systems, such as CDK or Reynolds & Reynolds, and basic computer skills.
• Ability to collaborate with technicians, parts staff, and management.

Nice To Haves

• Additional automotive training or certifications.
• Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment.

Responsibilities

• Schedule appointments, greet customers, and manage the service process from write-up through vehicle delivery.
• Create accurate repair orders, document customer concerns, and provide clear estimates for recommended services, costs, and completion timelines.
• Coordinate communication between customers, technicians, and parts personnel to support seamless communication and timely repairs.
• Provide proactive service updates, manage expectations, and address customer questions or concerns.
• Review multi-point inspections and recommend maintenance and repair services that support vehicle performance, safety, and reliability.
• Build trusting, long-term customer relationships through professionalism, transparency, and outstanding service.
• Maintain knowledge of vehicle maintenance schedules, manufacturer recommendations, warranties, and dealership service offerings.
• Use dealership systems to document customer interactions, repair recommendations, approvals, and completed services.
• Achieve customer satisfaction, sales, and performance goals in a fast-paced, high-volume service environment.

Benefits

• Monthly base pay of $2,500 plus performance-based commission.
• Performance-driven pay structure rewarding customer satisfaction, productivity, and quality service.
• Ongoing training, coaching, and support.
• Opportunities for long-term growth within Group 1 Automotive.
• Health, dental, vision, life, and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED