(USA) Tire and Battery Service Advisor

Walmart • Columbia, SC

7d • $20 - $28 • Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by assisting members with tire and battery purchases, appointments, installation, maintenance, and repair services. The advisor monitors orders, communicates lead-time changes and cancellations, recommends alternatives, explains product warranties, and uses Sam’s Garage, product knowledge, and reference materials to recommend suitable products and services.

The role maintains safe, organized, stocked, and properly merchandised sales and service areas; operates TBC equipment and point-of-sale systems; processes purchases, payments, returns, refunds, and exchanges; and completes service requests, tests, and required documentation. The advisor triages service-bay workflow, prioritizes appointments, and collaborates with the TBC Team Lead or technicians to meet member needs efficiently.

The advisor delivers high-quality member service, promotes TBC offerings, supports and trains team members, and uses digital tools and handheld devices to improve operations and member engagement. The position also requires compliance with company policies, safety and security rules, applicable laws, service standards, and ethical expectations.

Requirements

• Valid state-issued driver's license.
• At least 18 years of age.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damaged goods according to company policies.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink merchandise.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installations or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations on tire and battery products, services, and warranties.
• Greet members, identify their needs, support purchase and service decisions, and resolve concerns professionally and empathetically.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by reviewing waiting members, service requirements, and time needs; recommend workflow changes to the TBC Team Lead or technicians.
• Use digital tools and handheld devices to plan sales, improve service, make business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality service, support and train team members, and help address obstacles to team performance.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and maintain required documents.
• Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges using the appropriate procedures.
• Follow company policies, procedures, ethics standards, TBC safety and security guidelines, industry guidelines, and applicable laws and regulations.
• Complete work assignments by setting priorities, collaborating with others, communicating progress, identifying improvements, and adapting to change and feedback.
• Demonstrate respect, integrity, customer focus, teamwork, continuous learning, and support for the company's goal of becoming a regenerative company.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed