Service Advisor

Casey Toyota • Williamsburg, VA

7d

About The Position

Casey Auto Group is seeking an experienced Automotive Service Advisor to join Casey Toyota. The Service Advisor serves as the connection between customers and technicians, guiding customers through vehicle maintenance and repair needs and providing a professional, reassuring service experience. The role supports service operations for a range of American and import vehicles, from everyday models to luxury vehicles.

The position is part of a family-owned company with a supportive team culture. Casey Auto Group describes opportunities for career growth into leadership, management, or other roles, and offers ongoing training and career advancement opportunities.

Requirements

• Proven experience as an automotive service advisor.
• Demonstrated ability to manage, guide, and collaborate with others.
• Strong history of achieving exceptional customer satisfaction results.
• Organized, friendly personality with strong interpersonal and communication skills.
• Strong time-management skills and ability to work with minimal supervision.
• Professional, well-groomed appearance.
• At least 18 years of age.
• Valid driver's license and good driving record.

Responsibilities

• Oversee service orders and drive-lane workflow to ensure prompt, courteous, and efficient service.
• Handle in-person and phone inquiries professionally and carefully.
• Distribute work among technicians to maximize daily shop productivity.
• Explain mechanical diagnoses, warranties, services, and repairs clearly to customers.
• Maintain customer satisfaction scores at or above company standards.
• Assist with vehicle diagnostics, parts ordering, and warranty claims.
• Partner with upper management on service-department team development.

Benefits

• Competitive pay and weekly paychecks.
• Ongoing training and career advancement opportunities.
• Medical, dental, and vision insurance.
• FSA, HSA, and LPFSA.
• Prescription drug coverage.
• Company-paid HealthJoy healthcare navigation tool.
• Employee Assistance Program.
• 401(k) with company contribution upon eligibility.
• Short- and long-term disability coverage.
• Legal resources coverage and identity protection.
• Vacation and holiday pay.
• Employee referral bonus programs.
• Employee parts and service discounts.
• Discounted gym memberships at OneLife and YMCA.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed