Dolan Dodge Level 3 Service Advisor

Dolan Auto Group•Reno, NV

2d•Onsite

About The Position

Dolan Auto Group is seeking a Level 3 Service Advisor to greet customers, understand their vehicle concerns and service needs, identify required services, and prepare repair orders. The advisor provides customers with maintenance recommendations, explains inspection results and repair work, and prepares written estimates for labor and parts. When additional repairs are needed, the advisor explains the costs and timing and obtains the customer’s authorization before proceeding. The role also involves coordinating service appointments and repair progress, communicating with customers and the dispatcher, handling complaints and inquiries, and ensuring repair orders are complete and authorized. The advisor is expected to maintain high customer satisfaction, a professional appearance, and a clean work area. This is a full-time position with Dolan Auto Group in Reno, Nevada.

Requirements

High school diploma or equivalent.
Valid driver’s license and acceptable driving record.
At least 18 years of age.
Ability to multitask in a fast-paced work environment.
Strong organizational skills and attention to detail.
Strong communication skills.
Team-oriented approach and focus on exemplary customer service.
Ability to stand for extended periods.
Ability to perform repetitive movements, including squatting, twisting, kneeling, bending, stooping, fast-paced walking, and light jogging when necessary.
Ability to lift or move up to 50 pounds without assistance at various times.
Ability to work with exposure to weather and extreme temperature ranges.

Responsibilities

Advise customers about necessary routine maintenance and vehicle care in accordance with manufacturer specifications.
Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for needed repairs.
Prepare repair orders with time, cost, and labor estimates, including a brief description of the customer’s concern.
Explain work performed and repair order charges to customers.
Handle customer complaints and telephone inquiries about appointments and work in progress.
Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers promptly and courteously and obtain vehicle information.
Review service history, inspect vehicles, and recommend additional needed service.
Provide complete and accurate written estimates for labor and parts and establish promised completion times.
Check with the dispatcher as needed, notify the dispatcher of incoming work, and monitor repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain the details, and obtain authorization before additional repairs are performed.
Obtain the customer’s signature on the repair order and provide a copy.
Establish the customer’s payment method and obtain credit approval when necessary.
Review repair orders to confirm work is completed and additional work and authorization are documented.
Maintain high customer satisfaction standards, a professional appearance, and a clean work area.

Benefits

Paid time off/vacation after 90 days for full-time employees.
Employer-paid health insurance after 90 days for full-time employees.
Employer-paid dental insurance after 90 days for full-time employees.
Employer-paid vision insurance after 90 days for full-time employees.
Employer-paid short-term disability insurance after 90 days for full-time employees.
Employer-paid term life insurance after 90 days for full-time employees.
Employer-matched Christmas Club savings fund after 90 days for full-time employees.
Employee pricing on vehicle purchases, service, and parts.
Training, tuition, and certification reimbursement for job-specific training.
Employee discounts through select local businesses.
401(k) retirement plan.
Optional Allstate supplemental benefits are available at the employee’s expense.