DODGE SERVICE ADVISOR

Hendrick Automotive Group

8d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, and scheduling the work to be performed. The role works with customers and technicians to identify maintenance needs, advises customers on necessary and recommended services, and offers additional services and repairs. It calculates and estimates parts, labor, and repair costs; records itemized estimates on service orders; and explains estimates to customers. The position has no direct supervisory responsibilities. Duties are generally performed in the service area and include inspecting customer vehicles, frequently moving around the Service Department to communicate information between customers and technicians, and potentially conducting road tests. The employee regularly talks or hears and frequently stands, walks, and sits. Work may involve exposure to loud noise, vibration, exhaust fumes, and other service repair conditions, with frequent interaction with customers, service personnel, and employees from other dealership departments. The role requires regular and predictable attendance. Scheduled shifts may include evenings, weekends, and holidays. The employee is expected to meet dealership standards for repair and order production, maintain CSI at or above Company standards, keep an organized, clean, and safe work area, participate in required training, accurately record hours worked, follow safeguards and safety regulations, comply with Company policies and procedures, and demonstrate the Company’s Core Values. Other duties may be assigned.

Requirements

High school diploma desired.
Automotive or customer service industry experience.
Working knowledge of the mechanical operations of vehicles.
Three to five years of desired work experience.
Valid driver’s license.
Intermediate skills in Microsoft Office products and the ability to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense reasoning to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Compute the cost of replacement parts and labor to restore a vehicle to the condition specified by the customer.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule appointments with customers.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards rules and regulations.
Demonstrate the Company’s Core Values and comply with Company policies and procedures.
Observe applicable Federal, State, Local, and Company safety rules and regulations.
Perform other duties as assigned.
Inspect customer vehicles and, as needed, conduct road tests.
Communicate information between customers and service technicians.