Dover Dodge Automotive Service Advisor

Nielsen Automotive Group•Randolph Township, NJ

2d•$52,000 - $56,000•Onsite

About The Position

Dover Dodge Chrysler Jeep Ram is seeking a full-time Service Advisor to serve as the connection between customers and service technicians at its Randolph, New Jersey location. The role involves helping customers understand and arrange vehicle maintenance and repairs, coordinating repair orders with dealership teams, and keeping customers informed throughout the service process. The position is on-site, with a Monday-to-Friday schedule of 7:30 a.m. to 5:00 p.m., one weekday off per week, and availability required every Saturday. Base pay is $56,000 per year, paid weekly. A sign-on bonus and additional compensation may be available if applicable; actual compensation depends on relevant experience and qualifications, and incentive compensation is governed by the dealership’s written pay plan. The role offers opportunities for career growth and participation in dealership and professional-development training.

Requirements

Strong customer service, listening, and problem-solving skills.
Ability to explain technical information without overwhelming customers.
Clear verbal and written communication skills.
Strong organization and attention to detail when handling estimates, authorizations, and repair orders.
Ability to manage multiple customers and deadlines in a busy service department.
Comfort learning and using dealership management and scheduling systems.
Dependable attendance and a team-oriented approach.
Valid driver’s license and a driving record acceptable under Company insurance requirements if the position involves moving customer vehicles.
High school diploma or equivalent.

Nice To Haves

At least two years of automotive dealership experience is preferred.
Prior Service Advisor experience is a strong plus.
General understanding of vehicle maintenance and repair, with a willingness to continue learning.

Responsibilities

Welcome service customers promptly and professionally in person, by phone, or online.
Schedule and confirm service appointments.
Listen to customer concerns, gather accurate vehicle and contact information, and document requested work on repair orders.
Explain recommended maintenance and repair services in customer-friendly language.
Prepare and communicate estimates for parts, labor, and expected completion times.
Obtain and document customer authorization before work begins or additional work is performed.
Coordinate with technicians, the Shop Foreman, the Parts Department, and the Service Manager to keep repair orders moving.
Monitor repair progress and update customers when findings, costs, or completion times change.
Explain applicable manufacturer warranty coverage and refer questions requiring further review to the appropriate team member.
Identify appointments or repair orders needing special attention, including waiting customers, return visits, and time-sensitive repairs.
Review completed repair orders for accuracy and close them promptly.
Explain work performed and charges at vehicle pickup and answer customer questions.
Follow up with customers and help resolve concerns in coordination with service management.
Maintain accurate customer and vehicle records in dealership systems.
Protect customer information and follow dealership procedures for documentation, payments, and communications.
Participate in dealership and professional-development training.
Perform other related duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) retirement plan
Paid vacation and sick leave
Employee discounts on eligible vehicle purchases and services
Strayer University education benefits, with online and in-person learning options
Ford and dealership training and opportunities for career growth
Potential sign-on bonus and additional compensation, if applicable