Experienced Automotive Service Advisor / Assistant Service Manager - Dover Chevy
About The Position
The Hertrich Family of Automobile Dealerships is seeking an experienced, customer-focused Automotive Service Advisor / Assistant Service Manager to provide a high-quality service experience and support daily dealership service operations. This role is suited to someone who thrives in a fast-paced environment and is interested in developing toward service management. Training is provided to prepare the employee for Service Management. Hertrich is a family-owned dealership group with more than 60 years in business, 24 dealerships, 18 automotive brands, and 15 Collision Centers across four states. The company highlights stability, community involvement, an entrepreneurial culture, and opportunities for career advancement.
Requirements
- 2–3 years of experience as an Automotive Service Advisor or Service Writer, or at least 1 year as an Assistant Service Manager.
- Proven customer service and sales/up-selling skills.
- Strong communication, organization, and follow-through.
- Comfort with computers and dealership service systems.
- High school diploma or GED.
- Valid driver's license with a clean or near-clean driving record.
- Flexible availability, including evenings and Saturdays.
Responsibilities
- Deliver a professional, high-quality service experience from customer check-in through service completion.
- Greet service customers and manage inbound service calls.
- Schedule appointments and communicate service timelines.
- Present repair and maintenance estimates clearly and confidently.
- Coordinate repair orders with Technicians and monitor workflow.
- Recommend additional services when appropriate.
- Support daily service operations and administrative processes.
- Help maintain parts inventory and enforce service policies.
- Perform additional responsibilities as needed.
Benefits
- Competitive salary with performance opportunity.
- Medical, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Paid vacation, holidays, and personal/sick days.
- 401(k) with employer match.
- Employee vehicle purchase discounts.
- Training to prepare for Service Management.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
