Experienced Service Advisor Reliable Chevy

Reliable Chevrolet Springfield • Springfield, MO

10d

About The Position

Reliable Chevy is hiring an Experienced Service Advisor. The role provides customer service throughout the vehicle service process, from intake through release and follow-up. The Service Advisor assesses customers’ descriptions of vehicle concerns, recommends repairs and provides pricing quotes, coordinates with technicians and parts employees, keeps customers informed, answers questions about work and pricing, maintains customer records, and schedules appointments by phone.

Requirements

• High school diploma or GED.
• Basic math skills.
• Previous customer service experience.
• Valid driver's license.
• Attention to detail and organization.
• Effective verbal and written communication skills.
• Ability to work as a team player.
• Ability to learn new techniques and procedures.
• Maintain a neat, clean, and orderly workstation.
• Pass required background checks and drug screens.

Nice To Haves

• Previous dealership experience.

Responsibilities

• Meet and greet customers in a friendly and professional manner.
• Provide excellent customer service from vehicle intake through release and perform additional follow-up.
• Listen to customer descriptions and assess the vehicle to determine an appropriate repair plan.
• Advise customers on recommended repairs and provide pricing quotes.
• Communicate effectively with technicians and parts employees.
• Update customers on the progress of service.
• Answer detailed questions about services performed and pricing.
• Maintain customer records.
• Schedule appointments over the phone.

Benefits

• Medical, dental, and vision coverage options.
• Life insurance.
• 401(k) and employer match.
• Paid vacation.
• Training and growth opportunities.
• Employee discounts.
• Closed on Sundays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED