Automotive Service Advisor: Bill Dodge Saco

Bill Dodge Auto Group•Saco, ME

3d•$85,000 - $100,000

About The Position

Bill Dodge Auto Group is seeking an experienced, customer-focused Service Advisor to join its busy and growing team in Saco, Maine. The role serves as the primary point of contact for service customers, builds lasting customer relationships, and helps customers maintain their vehicles. The position offers compensation of $85,000–$100,000+ per year and opportunities for career growth.

Requirements

Previous Service Advisor experience.
Strong customer service and communication skills.
Excellent organizational and time management abilities.
Positive attitude and professional appearance.
Coachable mindset and willingness to learn.
Ability to multitask in a fast-paced environment.
Commitment to delivering an exceptional customer experience.
Valid driver's license with an acceptable driving record.
Ability to successfully complete a background check.
Strong verbal and written communication skills.
Proficiency with dealership software and technology platforms.

Nice To Haves

Experience with Tekion.

Responsibilities

Serve as the primary point of contact for service customers.
Build lasting customer relationships that encourage repeat and referral business.
Listen to customer concerns and accurately document vehicle needs.
Provide estimates for maintenance and repair services.
Communicate repair recommendations and obtain customer authorization.
Keep customers informed about vehicle status, costs, and completion timelines.
Promote recommended services, parts, and accessories in a consultative manner.
Complete repair orders and warranty documentation accurately.
Deliver completed vehicles and review services performed with customers.