Dover Dodge Automotive Service Advisor

Nielsen Automotive Group • Dover, NJ

20h • Onsite

About The Position

Dover Dodge Chrysler Jeep Ram and Nielsen Express are seeking a full-time Service Advisor to serve as the connection between customers and service technicians at their Dover, New Jersey location. The role involves helping customers through the service process, keeping multiple repair orders moving, and communicating clearly and honestly. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with one weekday off per week, and every Saturday is required. The position is on-site.

The base pay range starts at $56,000 per year, paid weekly, with additional compensation. Actual compensation depends on relevant experience and qualifications, and incentive compensation is governed by the dealership’s written pay plan. The role offers opportunities for career growth and participation in dealership and professional-development training.

Requirements

• General understanding of vehicle maintenance and repair, with a willingness to continue learning.
• Strong customer service, listening, and problem-solving skills.
• Ability to explain technical information without overwhelming customers.
• Clear verbal and written communication skills.
• Strong organization and attention to detail when handling estimates, authorizations, and repair orders.
• Ability to manage multiple customers and deadlines in a busy service department.
• Comfort learning and using dealership management and scheduling systems.
• Dependable attendance and a team-oriented approach.
• Valid driver’s license and a driving record acceptable under Company insurance requirements if the position involves moving customer vehicles.
• High school diploma or equivalent.

Nice To Haves

• At least two years of automotive dealership experience is preferred.
• Prior Service Advisor experience is a strong plus.

Responsibilities

• Welcome service customers promptly and professionally in person, by phone, or online.
• Schedule and confirm service appointments.
• Listen to customer concerns, collect accurate vehicle and contact information, and document requested work on repair orders.
• Explain recommended maintenance and repair services in clear, customer-friendly language.
• Prepare and communicate estimates for parts, labor, and expected completion times.
• Obtain and document customer authorization before work begins or additional work is performed.
• Coordinate with technicians, the Shop Foreman, the Parts Department, and the Service Manager to keep repair orders moving.
• Monitor repair progress and update customers when findings, costs, or completion times change.
• Explain applicable manufacturer warranty coverage and refer questions requiring further review to the appropriate team member.
• Identify appointments or repair orders needing special attention, including waiting customers, return visits, and time-sensitive repairs.
• Review completed repair orders for accuracy and close them promptly.
• Explain completed work and charges at vehicle pickup and answer customer questions.
• Follow up with customers and help resolve concerns in coordination with service management.
• Maintain accurate customer and vehicle records in dealership systems.
• Protect customer information and follow dealership procedures for documentation, payments, and communications.
• Participate in dealership and professional-development training.
• Perform other related duties as assigned.

Benefits

• Medical, dental, vision, and life insurance for eligible full-time employees.
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Employee discounts on eligible vehicle purchases and services.
• Strayer University education benefits, with online and in-person learning options.
• Ford and dealership training and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED