Dolan Dodge Service Greeter

DOLAN RENO MOTORS INC•Reno, NV

3d•Onsite

About The Position

Dolan Auto Group is seeking a Service Greeter to welcome customers, obtain information about their vehicles, and scan vehicle identification number (VIN) barcodes using an iPad to add vehicles to the company system. The greeter introduces customers to a Service Advisor, who helps arrange the care their vehicle needs. The role is based at Dodge in Reno, Nevada, and is full-time. The position involves greeting customers, gathering vehicle information, reviewing service history, inspecting vehicles, recommending additional needed service, notifying the dispatcher about incoming work, and contacting extended warranties. The Service Greeter is expected to maintain customer satisfaction, a professional appearance, and a clean work area. Dolan Auto Group describes its workplace as fast-paced, collaborative, and supportive of employee growth and advancement. The company is family-owned and operated, serves the Reno-Tahoe community, and employs more than 600 local residents.

Requirements

High school diploma or equivalent.
Valid driver's license and acceptable driving record.
At least 18 years of age.
Ability to multitask in a fast-paced work environment.
Strong organizational skills and attention to detail.
Strong communication skills.
Team-oriented approach focused on exemplary customer service.
Ability to stand for extended periods.
Ability to perform repetitive movements, including squatting, twisting, kneeling, bending, stooping, fast-paced walking, and light jogging when necessary.
Ability to lift or move up to 50 pounds without assistance.
Ability to work with exposure to weather and extreme temperature ranges.

Responsibilities

Greet customers in a timely and friendly manner and obtain vehicle information.
Scan the vehicle VIN barcode with an iPad to upload the vehicle into the company system.
Refer to vehicle service history, inspect vehicles, and recommend additional needed service.
Introduce customers to a Service Advisor.
Notify the dispatcher of incoming work.
Contact extended warranties.
Maintain high customer satisfaction standards.
Maintain a professional appearance.
Keep the work area clean.

Benefits

Paid time off, vacation, and sick time after 90 days.
Employer-paid health insurance after 90 days.
Employer-paid dental insurance after 90 days.
Employer-paid vision insurance after 90 days.
Employer-paid short-term disability insurance after 90 days.
Employer-paid term life insurance after 90 days.
Employer-matched Christmas Club savings fund after 90 days.
Employee pricing on vehicle purchases, service, and parts.
Training, tuition, and certification reimbursement for job-specific training.
Employee discounts through select local businesses.
401(k) retirement plan.
Optional Allstate supplemental benefits are available at the employee's expense, including additional dental, vision, short-term disability, accident, and cancer coverage.
Growth and advancement opportunities.