Service Advisor - Fowler Kia of Windsor
About The Position
Fowler Kia of Windsor is seeking a customer-service-focused Automotive Service Advisor to welcome customers, understand and communicate their repair needs, and serve as a liaison between customers and service technicians. The role includes scheduling and following up on repairs, providing estimates, explaining completed work and costs, and maintaining customer satisfaction in line with dealership standards. The position is full time in Windsor, Colorado. The stated schedule is Monday through Friday, 7:00 a.m. to 6:00 p.m., and every other Saturday, 8:00 a.m. to 4:00 p.m. Compensation is listed as $60,000–$80,000 base plus commission per year.
Requirements
- Valid driver's license.
- Motor vehicle record acceptable to the company's insurance carrier.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively with customers and employees in one-on-one, small-group, and group settings.
- Ability to meet the physical demands of the role, including standing, handling and reaching, talking and hearing, and occasional climbing, walking, and stooping or similar movements; frequent lifting or moving up to 10 pounds and occasional lifting or moving up to 25 pounds.
- Required vision abilities include close, distance, and color vision, depth perception, and ability to adjust focus.
Nice To Haves
- Experience with Kia.
Responsibilities
- Greet service department customers promptly and courteously.
- Listen to customers and clearly communicate repair needs to technicians.
- Recommend additional services using low-pressure, high-integrity methods.
- Provide accurate estimates of repair and maintenance costs.
- Follow dealership policies for customer vehicle care and operation.
- Follow up on repairs and keep customers informed of progress.
- Inspect repair quality and confirm all work is complete.
- Notify customers when vehicles are ready for pickup.
- Review and explain repairs and associated costs, and conduct an active delivery.
- Handle minor customer concerns and complaints.
- Keep the Service Manager informed of problems and potential problems.
- Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) employer matching plan
- Paid time off
- Paid volunteer time off
- Paid holidays
- Parental leave
- Employee assistance program
- Job-specific education, including student sponsorships, internships, manufacturer and dealership training, and Graduate and Tool Incentive programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
