Service Advisor- KIA

Bergey's•Plymouth, PA

About The Position

Bergey’s Inc. is a family-owned business that has served customers since 1924. The company has more than 50 locations and over 1,800 team members across Pennsylvania, Delaware, Maryland, and New Jersey. Bergey’s aims to provide a welcoming, transparent, and forward-thinking environment for associates and customers, and supports employees’ personal and professional development. The Service Advisor greets customers, listens to their descriptions of problems or requested service, determines the service needed, and prepares repair orders. The advisor estimates the cost of additional repairs, obtains customer authorization before the work is performed, and informs customers about available services. This position is located at Bergey’s VW Mazda Kia in Wilkes Barre, Pennsylvania.

Requirements

Valid driver's license.
Successful completion of pre-employment background checks and drug screening.

Responsibilities

Advise customers about necessary routine maintenance.
Help identify mechanical problems by questioning customers, visually inspecting vehicles, or conducting road tests.
Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for repairs.
Prepare repair orders with time, cost, and labor estimates, including a brief description of the customer's concern for the technician.
Explain completed work and repair-order charges to customers.
Handle customer complaints.
Schedule service appointments and respond to telephone inquiries about appointments and work in process.
Greet customers promptly and courteously and obtain vehicle information.
Refer to service history, inspect vehicles, and recommend additional needed service.
Advise customers on vehicle care and maintenance according to manufacturers’ specifications.
Provide complete and accurate written estimates for labor and parts.
Establish promised completion times and check with the dispatcher when necessary.
Obtain the customer's signature on the repair order and provide a copy.
Establish the customer's method of payment and obtain credit approval when necessary.
Notify the dispatcher of incoming work.
Monitor repair progress and contact customers about changes to estimates or promised times; explain cost and time requirements and obtain authorization before additional repairs.
Review repair orders to ensure work is complete and additional work and authorization are recorded; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
Keep service department forms, menus, and pricing guides up to date.
Keep the work area clean.
Perform other tasks as assigned.