Service Advisor- KIA

Bergey's•Larksville, PA

3d•Onsite

About The Position

Bergey’s Inc. is a family-owned business that has served customers since 1924. The company has more than 50 locations and over 1,800 team members across Pennsylvania, Delaware, Maryland, and New Jersey. Bergey’s describes its work environment as welcoming, transparent, and forward-thinking, and supports employees’ personal and professional development. The Service Advisor greets customers, listens to their vehicle concerns, determines what service is needed, and prepares repair orders with labor, parts, time, and cost estimates. The advisor communicates inspection results and recommended repairs, obtains customer authorization for additional work, keeps customers updated on repair progress, and explains completed work and charges. The role also includes scheduling appointments, coordinating with the dispatcher and technicians, maintaining service documents and pricing information, and ensuring vehicles and keys are handled appropriately. This position is located at Bergey’s VW Mazda Kia in Wilkes-Barre, Pennsylvania.

Requirements

Valid driver’s license.
Successful completion of pre-employment background checks and drug screening.

Responsibilities

Advise customers about service needed for routine maintenance and vehicle care.
Identify potential mechanical problems by asking customers questions and, when appropriate, visually inspecting or road-testing vehicles.
Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for required repairs.
Prepare repair orders with descriptions of customer concerns and estimates for service time, labor, and parts.
Explain completed work and repair-order charges to customers, and handle customer complaints.
Schedule service appointments and respond to telephone inquiries about appointments and work in progress.
Greet customers promptly and obtain vehicle information; consult service history, inspect vehicles, and recommend additional needed service.
Establish promised completion times, checking with the dispatcher when necessary.
Obtain customer signatures on repair orders, provide customers with copies, establish payment methods, and obtain credit approval when needed.
Notify the dispatcher of incoming work and check repair progress throughout the day.
Contact customers about estimate or promised-time changes, explain the cost and time requirements, and obtain authorization before performing additional repairs.
Review and close repair orders as appropriate, ensuring completed work and authorizations for additional work are documented.
Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
Keep service department forms, menus, and pricing guides up to date, and keep the work area clean.
Perform other tasks as assigned.