KIA Service Advisor

Jerry Seiner Salt Lake City • South Salt Lake, UT

4d

About The Position

Jerry Seiner Salt Lake KIA is seeking an outgoing, motivated, customer-focused Service Advisor for its busy and growing service department. The Service Advisor is the primary point of contact for service customers, helping them understand their vehicles’ needs while delivering an exceptional customer experience. The role involves working with customers, technicians, and the service department team in a fast-paced environment.

Jerry Seiner Dealerships is a family-owned automotive group that has served communities since 1975. The company emphasizes employee training, mentoring, and career advancement, with opportunities to build a rewarding, long-term career.

Requirements

• Strong customer service, communication, and sales skills.
• Basic automotive knowledge and the ability to explain vehicle repairs and maintenance.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Professional appearance and a positive attitude.
• Valid driver's license and ability to meet dealership insurance requirements.
• Ability to pass a background check and drug screening.
• Pre-employment screening, including a motor vehicle record check, is required.

Nice To Haves

• Previous automotive dealership or service advisor experience is preferred.

Responsibilities

• Greet customers promptly and professionally and provide an exceptional service experience.
• Perform vehicle walk-arounds with customers during check-in.
• Review customer concerns and recommend appropriate maintenance and repairs.
• Prepare accurate repair orders and obtain necessary customer and vehicle information.
• Communicate recommended services, repair updates, and estimated completion times.
• Educate customers about vehicle maintenance and manufacturer-recommended services.
• Work with technicians and the service department team to support timely, quality repairs.
• Follow up with customers to ensure satisfaction and build lasting relationships.

Benefits

• Paid time off accruing from Day 1.
• Educational reimbursement.
• Health, dental, and vision insurance.
• Monthly employer HSA contribution.
• 401(k) retirement plan.
• Year-end bonus programs.
• Supplemental insurance.
• Vehicle purchase discounts.
• Parts and accessories discounts.
• Service and body labor discounts.
• Monthly book reimbursement.
• Referral bonuses for vehicle purchases.
• Closed Sundays, providing a guaranteed day off each week.
• Training, development, and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed