Service Advisor

Sun Auto Tire and Service • Paducah, KY

7d

About The Position

The Sales & Service Advisor is a key customer contact in the automotive service shop, greeting customers, understanding their vehicle concerns, recommending appropriate services, and guiding them through the experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced environment. Training is provided on products, services, and tools; prior technician experience is not required.

The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains service and payment options; prepares estimates, work orders, and invoices; communicates service progress; and coordinates with technicians and store leadership. The position also includes appointment scheduling, post-service follow-up, maintaining a clean and safe store, and following required safety procedures and PPE requirements. Flexible scheduling, including weekends as needed, is required.

Requirements

• Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
• Ability to manage multiple priorities while remaining professional and helpful.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be 18 years of age or older.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and ready for customers; follow safety procedures and PPE requirements.
• Work a flexible schedule, including weekends as needed, and follow company policies and core values.

Benefits

• Competitive pay with bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed