Customer Service Advisor

Valvoline Inc • Bloomington, MN

7d

About The Position

As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build customer loyalty by using product knowledge and services to present oil change options and additional services. Training is provided to help you communicate successfully with guests and develop expertise in the company’s products, services, and operations. The role is based at 8602 Lyndale Ave S, Bloomington, MN 55420. The position may involve cross-training as a top-side technician.

Requirements

• Comfort suggesting additional services based on inspections and/or manufacturer and Valvoline recommendations.
• Effective interpersonal and oral communication skills.
• Ability to interact with people face-to-face.
• Eagerness to learn and grow.
• Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
• Fluency in reading, writing, and speaking English.
• Ability to occasionally lift up to 50 pounds.
• Full mobility and ability to work with hands above the head.
• Ability to stand for extended periods and climb stairs.
• Comfort working in a non-climate-controlled environment.

Responsibilities

• Create positive customer impressions and build customer loyalty.
• Use product and service knowledge to present oil change options and additional services.
• Communicate with guests and suggest additional services based on inspections and/or manufacturer and Valvoline recommendations.
• Complete training to develop knowledge of products, services, and company operations.
• Be willing to cross-train as a top-side technician.

Benefits

• Competitive weekly pay of $20.25 per hour.
• Paid on-the-job training; previous automotive experience is not required.
• Flexible work schedule with no late evenings or holidays.
• Paid time off (PTO) and holiday pay.
• Company-provided uniforms and tools.
• Tuition and certification assistance and access to a free online university.
• Medical and prescription drug coverage with Health Savings Account contributions.
• Dental and vision plans.
• 401(k) retirement savings plan with a 100% match up to 5%.
• Promotion from within.
• Back-up child and elder care.
• 50% discount on Valvoline Instant Oil Change automotive services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed