Customer Service Advisor
About The Position
As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build customer loyalty by using product knowledge and services to present oil change options and additional services. Valvoline provides training to help you communicate successfully with guests and build expertise in its products, services, and company knowledge. The role is located at 1956 Empire Boulevard, Webster, NY 14580. The position may be cross-trained as a top-side technician. Valvoline describes opportunities for career advancement through its training program, commitment to safety, and fair and honest values. The company welcomes applicants from varied backgrounds and experiences and is an Equal Opportunity Employer.
Requirements
- Effective interpersonal and oral communication skills.
- Comfort interacting with people face-to-face.
- Eagerness to learn and grow.
- Ability to occasionally lift up to 50 pounds.
- Full mobility and ability to work with hands above the head.
- Ability to stand for extended periods and climb stairs.
- Comfort working in a non-climate-controlled environment.
- Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
- Fluency in reading, writing, and speaking English.
- Comfort suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations.
Responsibilities
- Present oil change options and additional services to guests using product knowledge and services.
- Suggest additional services based on inspections and/or manufacturer and Valvoline recommendations.
- Communicate with guests face-to-face and provide customer service.
- Complete training on products, services, company knowledge, and safety procedures.
- Be willing to cross-train as a top-side technician.
Benefits
- Competitive weekly pay of $20 per hour.
- Paid on-the-job training; no previous automotive experience is required.
- Flexible work schedule with no late evenings or holidays.
- Paid time off (PTO) and holiday pay.
- Company-provided uniforms and tools.
- Tuition and certification assistance and access to a free online university.
- Medical and prescription drug coverage with Health Savings Account contributions.
- Dental and vision plans.
- 401(k) retirement savings plan with 100% match up to 5%.
- Promotion from within.
- Back-up child and elder care.
- 50% discount on Valvoline Instant Oil Change automotive services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
