Customer Service Advisor

Precision Tune Auto Care - Greensboro, NC • Greensboro, NC

3d

About The Position

Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to serve as the first point of contact for customers. The role combines customer service and sales with routine vehicle services in a fast-paced auto care environment. The advisor greets customers in-store and by phone, schedules appointments, explains services, sells parts and automotive services, performs routine maintenance tasks, supports shop operations, follows safety procedures, and helps resolve customer concerns.

Requirements

• High school diploma or GED.
• Valid driver’s license or ID.
• Strong customer service and communication skills, with 1–2 years of experience.
• Phone skills.
• Computer skills.
• Comfort with basic math and calculating discounts.
• Ability to work days, Saturdays, and some holidays.

Nice To Haves

• At least 1 year of automotive service experience is helpful.
• At least 1 year of sales experience is preferred.

Responsibilities

• Greet and engage customers in-store and over the phone.
• Schedule appointments, explain services, and sell parts and automotive services.
• Perform routine vehicle services, including oil changes, tire rotations, battery installation, fluid top-offs, and inspections.
• Support shop productivity through work order and register transactions.
• Follow safety procedures and maintain a clean, organized work area.
• Help resolve customer concerns and provide exceptional service.

Benefits

• Competitive pay.
• Medical, dental, life, and vision insurance, with coverage beginning 90 days after hire.
• 401(k) plan.
• Paid time off available at 6 months.
• Five paid holidays.
• Evenings and Sundays off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED