Customer Service Advisor

Briggs Industrial Solutions•Tupelo, MS

11d•Onsite

About The Position

As a Customer Service Advisor, you’ll connect customers with service technicians to help ensure service experiences are smooth, timely, and dependable. You’ll support technicians, keep customers informed, and help service operations run effectively. The position coordinates technician dispatch, manages service documentation and agreements, monitors performance, and works with customers and internal teams to resolve issues and support service opportunities.

Requirements

High school diploma or equivalent.
Strong customer service and communication skills.
Excellent organization and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
Confidence using Microsoft Office and business systems.

Nice To Haves

Technical school or college education.
Five or more years of experience in customer service, operations, or a related field.
Experience with service orders, invoicing, purchase orders, or service operations.

Responsibilities

Coordinate and dispatch service technicians based on their skills, availability, and customer needs; keep relevant parties informed about schedules, repairs, and progress.
Manage service work orders, quotes, purchase orders, invoicing details, and maintenance agreements accurately and on time.
Monitor technician productivity, service performance, and open repair orders; partner with leadership to improve efficiency, safety, and customer satisfaction.
Build relationships with customers, technicians, and teams across Sales, Parts, and Rental to solve problems, support service opportunities, and deliver a positive experience.