Service Advisor Jobs

About The Position

Requirements

• Valid driver's license.
• At least 2 years of Service Advisor, Service Writer, or similar experience in an automotive, truck, fleet, or equipment service environment.
• Experience preparing repair estimates and working with repair orders.
• Strong verbal and written customer service and communication skills.
• Ability to organize and prioritize multiple jobs in a fast-paced environment.
• Comfort working with technicians, Parts personnel, customers, and management.
• Good computer skills, including Microsoft Outlook and internet-based applications.
• Strong work ethic and willingness to work additional hours when business needs require.
• Ability to lift, carry, push, or pull up to 50 pounds occasionally.
• Ability to bend, kneel, reach, and stand for extended periods.

Nice To Haves

• Commercial truck, transport refrigeration, diesel, fleet, or dealership experience.

Responsibilities

• Greet customers and serve as a primary point of contact throughout the repair process.
• Answer customer calls, identify service needs, and coordinate vehicles and equipment into the shop.
• Create and maintain accurate repair orders, including customer concerns, requested repairs, and supporting documentation.
• Prepare repair estimates and obtain customer authorization for work and changes in repair scope.
• Keep customers informed about repair status, cost changes, and expected completion times.
• Work with the Service Manager and technicians to prioritize and schedule work.
• Coordinate with Parts to identify and secure required parts.
• Monitor open repair orders and follow up on jobs to help reduce delays and vehicle downtime.
• Review completed repair orders for accuracy and prepare work for timely customer invoicing.
• Assist with customer questions and concerns and help resolve issues professionally.
• Maintain accurate records and support warranty documentation when required.
• Maintain a professional, organized, clean, and safe work environment.

Benefits

• Medical and dental insurance
• Life insurance
• Flexible spending account
• 401(k) plan with company match
• Uniform and boot program
• Employee referral bonuses
• Paid time off
• Paid holidays
• Paid training and factory training
• Certification reimbursement
• Family-oriented culture and team environment
• Opportunities for advancement and promotion from within
• Modern, clean, bright, and well-heated shop