Automotive Service Advisor

Brakes Plus • Frisco, TX

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and reflects the company’s core values while building a motivated team and improving team performance through hands-on leadership, team development, and execution of store processes. The position also focuses on delivering an industry-leading customer experience.

The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments; supervises and coaches service personnel; and oversees scheduling, work assignments, and follow-up. Additional responsibilities include evaluating personnel performance and productivity, managing parts inventory and purchases, maintaining safety standards and equipment, overseeing service department layout and shop compliance, and ensuring proper inspections are conducted.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create and maintain a highly motivated team environment.
• Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning within the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure that proper inspections are conducted.
• Develop team members, execute store processes, and work with the Service Team to improve performance and customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed