Service Advisor

DeVivo Companies•East Hartford, CT

7d•Onsite

About The Position

DeVivo Companies is hiring a full-time Service Advisor at its East Hartford, Connecticut location. The Service Advisor provides customer service and coordinates vehicle maintenance and repair services. The role includes greeting customers, managing service requests, generating repair orders, and communicating with customers throughout the service process. The ideal candidate has strong communication skills, a solid work ethic, and experience in a mechanical shop environment. The hourly pay range is $23–$35, depending on experience. The role works with customers, technicians, the Service Manager, and Parts personnel to coordinate repair work and help keep vehicles and equipment moving.

Requirements

Valid driver's license.
At least 2 years of Service Advisor, Service Writer, or similar experience in an automotive, truck, fleet, or equipment service environment.
Experience preparing repair estimates and working with repair orders.
Strong verbal and written customer service and communication skills.
Ability to organize and prioritize multiple jobs in a fast-paced environment.
Comfort working with technicians, Parts personnel, customers, and management.
Good computer skills, including Microsoft Outlook and internet-based applications.
Strong work ethic and willingness to work additional hours when business needs require.
Ability to lift, carry, push, or pull up to 50 pounds occasionally.
Ability to bend, kneel, reach, and stand for extended periods.

Nice To Haves

Commercial truck, transport refrigeration, diesel, fleet, or dealership experience.

Responsibilities

Greet customers and serve as a primary point of contact throughout the repair process.
Answer customer calls, identify service needs, and coordinate vehicles and equipment into the shop.
Create and maintain accurate repair orders, including customer concerns, requested repairs, and supporting documentation.
Prepare repair estimates and obtain customer authorization for work and changes in repair scope.
Keep customers informed about repair status, cost changes, and expected completion times.
Work with the Service Manager and technicians to prioritize and schedule work.
Coordinate with Parts to identify and secure required parts.
Monitor open repair orders and follow up on jobs to help reduce delays and vehicle downtime.
Review completed repair orders for accuracy and prepare work for timely customer invoicing.
Assist with customer questions and concerns and help resolve issues professionally.
Maintain accurate records and support warranty documentation when required.
Maintain a professional, organized, clean, and safe work environment.