Truck Service Advisor I

TravelCenters of America•North Bend, WA

About The Position

The Truck Service Advisor provides customer service at a TA Truck Service location, using knowledge of products and services to help customers and support truck maintenance operations. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions. The advisor works to exceed customer expectations and help travelers get back on the road. The position involves preparing and processing work orders and transactions, obtaining purchase orders, communicating quotes and estimated completion times, sourcing parts from outside vendors, and coordinating deliveries. The advisor also prepares shift reports, maintains service-area cleanliness, and helps ensure the safety of customers and team members. Work may involve outdoor conditions, noise, fumes, particles, mechanical parts, vibration, and exposure to dirt, grease, oil, gas, and cleaning solutions.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.
Ability to talk and hear regularly; occasionally stand, walk, kneel, stoop, bend, crouch, crawl, climb, and repetitively use the legs.
Ability to occasionally lift up to 50 pounds and/or move heavy objects.
Required vision abilities include close, distance, color, peripheral, and depth perception, and adjusting focus; duties are performed with or without reasonable accommodation.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and demonstrate knowledge of products and services.
Use suggestive selling to help generate revenue and professionally influence customers with integrity.
Write, detail, process, and pay out work orders and over-the-counter transactions.
Prepare estimated-time-of-arrival work orders, secure purchase orders, and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate their delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, showrooms, and customer restrooms.
Help maintain the safety of customers and team members.