Service Advisor

Hendrick•Pleasanton, CA

7d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling the work to be performed. The role works with customers and technicians to identify required maintenance, advises customers on necessary and recommended services, and offers additional services and repairs. It computes parts and labor costs, estimates repairs, enters itemized estimates on service orders, and explains estimates to customers. The position has no direct supervisory responsibilities. Duties are generally performed in the service area and may include road-testing and inspecting customer vehicles, moving around the Service Department to relay information between customers and technicians, and interacting frequently with customers, service managers, technicians, and dealership employees. The employee must follow company policies, safety rules, and safeguards; maintain an organized, clean, and safe work area; participate in required training; accurately record hours worked; and meet dealership repair and order production standards and company CSI standards. Other duties may be assigned.

Requirements

Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products and ability to use the dealership management system and other web-based operational applications.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic and apply common-sense understanding to instructions and standardized situations.
Regular and predictable attendance.
Able to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

High school diploma.
Three to five years of desired work experience.
Automotive field of study or work experience.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services and offer additional services and repairs.
Compute replacement parts and labor costs and estimate mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments and service work.
Meet dealership standards for repair and order production and maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training and accurately record all hours worked in the company timekeeping system.
Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the company’s Core Values.
Perform other duties as assigned.

Benefits

Medical and prescription insurance with 100% employer-paid premium.
Dental insurance.
Vision insurance.
Short- and long-term disability coverage options.
Supplemental voluntary life insurance coverage options.
$20,000 basic life insurance at no cost.
401(k) with employer match of 100% of contributions up to $2,000 annually.
Flexible Spending Accounts for medical and dependent care expenses.
Paid vacation that increases with tenure.
Paid sick time up to 40 hours per year.
Eight hours off for a Personal Observance Day.
Employee Assistance Program at no cost, available to the employee’s entire household.
Free, unlimited financial wellness coaching through Your Money Line.
Vehicle, parts, and service discounts.