Service Advisor Jobs

About The Position

Requirements

• Technically knowledgeable, experienced, or trainable on manufacturer product line.
• Excellent communication and organizational skills.
• Outgoing and patient personality with good customer relations ability.
• Professional and professional appearance.
• Minimum 5 year’s experience in the automotive industry.
• Must a valid driver's license.
• Employment is contingent upon successful completion of a thorough drug and background screening to include MVR.

Responsibilities

• Greet customers in a pleasant and timely manner and obtain vehicle information.
• Write up customers’ vehicle problems accurately and clearly on the repair order.
• Refer to service history, inspect vehicle, and recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish “promised time.” Check with dispatcher if necessary.
• Obtain customer signature on repair order and provide customer with a copy.
• Check on the progress of repairs throughout the day.
• Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed and additional work and authorization is noted.
• Close repair order as appropriate.
• Explain completed work and all charges to customer.
• Implement a quality control process to eliminate comebacks.
• Handle telephone inquiries regarding appointments and work in progress.
• Makes sure customers are walked to the cashier to ensure all questions have been answered and walks customer to their vehicle, thanking them for doing business with Toyota/Lexus.
• Sets the next service appointment at the time of active delivery and provides the customer a copy of it.
• Closes all repair orders upon completion.

Benefits

• 3 weeks of Paid Time-Off per year.
• Paid Holidays.
• 401(k) Retirement Plan with 50% Employer Match.
• Paid Health, Gap, Life and AD&D Insurance.
• Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
• Paid Volunteer Time-Off Program.
• Award-Winning Wellness Program and Healthcare Premium Incentives.
• Employee Discounts.
• ASE certification reimbursement and paid continuing education program to further your career.
• Continued education, manufacturer hands-on and web-based training.