Automotive Service Advisor

Brakes Plus • Ankeny, IA

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and models the company’s core values while fostering a motivated team environment. The Service Advisor works closely with the Service Team to develop team members, execute store processes, and deliver an industry-leading customer experience.

The position includes direct customer interaction, supervision and coaching of service personnel, scheduling and assigning work, monitoring performance and productivity, managing parts inventory and purchases, and ensuring that inspections and safety procedures are followed.

Requirements

• At least 2 years of experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both independently and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver’s license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, adjustments, and related matters.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning within the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure proper inspections are conducted.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed