Automotive Customer Service Advisor

Icahn Automotive Group•San Diego, CA

About The Position

The Automotive Customer Service Advisor supports organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The role is the first point of contact for customers by phone and in-store, and involves scheduling appointments, understanding customer needs, communicating processes and timelines, and recommending parts and services. The advisor supports service-business organization and productivity through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge. Working under management direction, the advisor assists with customer care, work orders, register operations, facility maintenance, and outside-purchase ordering. The role also performs express automotive services and vehicle inspections, follows safety procedures and company policies, helps maintain a safe and organized shop, and may carry out opening and closing responsibilities at designated locations. The position requires the ability to work days, nights, weekends, and holidays and to meet the physical demands described in the posting.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge and understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods, frequently reach overhead and below the knees, squat, bend, stoop, kneel, twist, and climb ladders.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to small and large groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support service-business organization and productivity through work orders, register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register operations, facility maintenance, and Outside Purchase ordering under management direction.
Follow policies and procedures for cash, credit, check, refund, and return transactions.
Work with management to address customer-service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting- and charging-system testing; cosmetic car services; and vehicle inspections.
Implement and consistently execute safety procedures, ensuring wheel torque and oil and fluid services follow standard operating procedures.
Partner with management to support a safe and healthy work environment compliant with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
At designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop and adhere to company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.