Automotive Service Advisor

Lexus of Wayzata•Wayzata, MN

7d•$60,000 - $120,000•Onsite

About The Position

The Ed Napleton Automotive Group is hiring a Service Advisor at Napleton's Lexus of Wayzata. The Service Advisor serves as a liaison between customers and technicians, supporting customers in the Service Lane and helping identify vehicle maintenance and repair needs. The role involves providing recommendations to keep customers’ vehicles in top condition and delivering clear, timely communication throughout the service process. The group operates more than 50 dealerships across seven states, represents over 25 vehicle brands, and has more than 3,500 employees nationwide. The potential annual pay range is $60,000–$120,000, including incentive-based pay. The company describes itself as family-owned and operated, with more than 90 years in business, and offers training and opportunities for growth.

Requirements

Exceptional customer service skills.
Comfort with technology and the ability to learn and use it.
Willingness to undergo a background check and drug screen in accordance with local laws and regulations.
Be at least 18 years old to comply with the company driving policy.

Nice To Haves

Previous Automotive Service Advisor experience is a plus but is not required.

Responsibilities

Work with customers to ensure their vehicle maintenance needs are met and addressed.
Write repair orders that transparently communicate cost and time estimates.
Provide exceptional and timely communication, keeping customers updated throughout the service process.
Communicate frequently with technicians and Parts to support timely completion of work.
Maintain a positive attitude and strong work ethic with customers and co-workers.
Use fixed operations technology.
Perform other duties as assigned by management.