Member Service Advisor III - Colorado Springs North Academy

Bellco Credit Union•Colorado Springs, CO

About The Position

The Member Service Advisor III processes financial transactions and provides member services in the lobby and drive-up accurately, efficiently, and professionally. The role provides exceptional member service, maintains thorough knowledge of Credit Union products and services, identifies sales opportunities, recommends suitable products and services, and establishes new accounts for prospective and existing members. The position also submits and supports loan applications and closes loans for members. The advisor works with members in person and by telephone, helps members use online and telephone banking, opens and maintains personal and specialized accounts, processes wire transfers, handles non-lending account transactions and maintenance, and conducts unsecured lending activities. The role also handles digital appointments and coordinates their allocation to employees to help appointments begin on time. The position reports to the Branch Manager and has no supervisory or managerial responsibility.

Requirements

High school diploma or equivalent.
At least six months of teller experience or equivalent cash-handling and/or customer-service experience.
Strong oral and written communication skills.
Ability to enter data accurately and efficiently and update member financial records.
Ability and willingness to identify member needs and sell appropriate products and services.
Ability to obtain and perform Notary services.

Nice To Haves

One year of sales or customer-service experience.
Six months or more of experience with Bellco or in financial services.
Lending experience.
Spanish bilingual ability.

Responsibilities

Demonstrate Bellco’s Act Nice Behaviors and Core Values in interactions with members, prospective members, and personnel in other departments.
Provide positive, exceptional service to members in person and by telephone.
Explain Bellco products and services, identify member needs, recommend appropriate products, deepen member relationships, and refer members to appropriate colleagues or partners.
Comply with applicable federal and state regulations, branch operating procedures, and branch audit standards.
Contribute to corporate and branch goals and support current business priorities.
Access and navigate TELLERphone, Bellco online banking, the DNA core system, the shared branching network, and other web-based systems used in daily operations.
Demonstrate how members can access and use TELLERphone and Bellco online banking.
Open and maintain personal accounts for prospective and existing members in accordance with established procedures.
Open, maintain, and process transactions for IRA, HSA, and Coverdell accounts.
Process domestic and international wire transfers accurately and confidently, following established guidelines and prescribed limits.
Submit unsecured lending applications, follow underwriting guidelines, and analyze credit bureau reports to identify member needs and sales opportunities.
Close unsecured loans and disburse loan proceeds according to established procedures.
Handle digital appointments by phone and virtually, including allocating appointments to employees to support on-time starts.
Access member accounts to perform non-lending service transactions and account maintenance accurately.
Perform other related duties assigned by management.
Be available as scheduled and report to work on time; accept supervision and work effectively with others.
Follow organizational policies, the Employee Handbook, Code of Conduct, required annual training, and safety procedures.
Promote an inclusive workplace, comply with regulatory requirements, and maintain strict confidentiality of records and personally identifiable information.