Member Service Advisor III - Colorado Springs North Academy

Bellco Credit Union•Colorado Springs, CO

8d•Onsite

About The Position

The Member Service Advisor III processes financial transactions and provides member services in the lobby and drive-up accurately, promptly, and professionally. The role provides exceptional service, maintains thorough knowledge of Credit Union products and services, identifies sales opportunities, recommends products, opens and maintains member accounts, and supports members through loan applications and closings. The position also handles digital appointments and account maintenance while following established procedures, regulatory requirements, and branch audit standards. The position reports to the Branch Manager and has no supervisory or managerial responsibility. It works with Credit Union members and their employers, Credit Union officials, branches and departments, vendors, and appropriate external financial service providers. The work is in an office environment and involves continuous standing. Varied hours and travel to other locations may be necessary.

Requirements

High school diploma or equivalent.
At least six months of teller experience or equivalent cash-handling and/or customer-service experience.
Strong oral and written communication skills.
Ability to enter data accurately and efficiently and update member financial records.
Ability and willingness to identify needs and sell appropriate products and services.
Ability to obtain and perform Notary services.

Nice To Haves

One year of sales or customer-service experience preferred.
Six months or more of experience with Bellco or in financial services preferred.
Lending experience preferred.
Spanish bilingual ability strongly preferred.

Responsibilities

Demonstrate Bellco’s Act Nice Behaviors and Core Values in interactions with members, prospective members, and personnel in other departments.
Communicate positively with members and provide exceptional service in person and by telephone.
Explain product and service features and benefits, identify member needs, recommend suitable products, and refer members to appropriate team members or partners.
Comply with federal and state regulations, branch operating procedures, and audit standards.
Contribute to corporate and branch goals and support current business priorities.
Use TELLERphone, Bellco online banking, the DNA core system, shared branching, and other web-based systems used in daily operations.
Demonstrate TELLERphone and Bellco online banking to members.
Open and maintain personal accounts for prospective and existing members according to established procedures.
Open, maintain, and process transactions for IRA, HSA, and Coverdell accounts.
Process international and domestic wire transfers accurately and confidently within established guidelines and wire limits.
Submit unsecured lending applications, follow underwriting guidelines, and analyze credit bureau reports to identify financial needs and sales opportunities.
Close unsecured loans and disburse loan proceeds according to established procedures.
Handle digital appointments by phone and virtually, including allocating appointments to employees to ensure they start on time.
Access member accounts to perform non-lending service transactions and account maintenance accurately.
Perform other related duties as assigned by management.
Be available for scheduled work and arrive on time; accept supervision and work cooperatively with others.
Follow organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
Help foster an inclusive workplace that values diversity and individual differences.
Follow safe working practices and organizational safety procedures.
Comply with state, federal, and other regulatory requirements and protect the confidentiality of records and personally identifiable information.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Supplemental life insurance
Paid vacation
Paid sick days
Paid holidays
Monthly bonuses for non-exempt branch roles based on production goals
Quarterly bonuses for non-exempt branch roles based on team goals
Quarterly bonuses for exempt branch roles based on production and team goals
Annual managerial bonus eligibility for exempt non-branch management roles
On-the-spot bonus eligibility for extraordinary performance in non-branch, non-management roles