Member Service Advisor III - Erie

Bellco Credit Union•Erie, CO

About The Position

The Member Service Advisor III processes financial transactions and provides member services in the branch lobby and drive-up. The role provides professional, timely, and accurate service; maintains knowledge of Credit Union products and services; identifies sales opportunities and recommends suitable offerings; opens accounts; and supports members with loan applications and closings. The position serves members in person, by telephone, and through digital appointments. It requires following account-opening, transaction, lending, wire-transfer, regulatory, operational, and audit procedures. The advisor uses Bellco systems and online services, assists members with digital banking, and helps achieve corporate and branch goals. The position reports to the Branch Manager and has no supervisory or managerial responsibility.

Requirements

High school diploma or equivalent.
Six months of teller experience or equivalent cash-handling and/or customer-service experience.
Strong oral and written communication skills.
Ability to accurately and efficiently enter data and update member financial records.
Ability and willingness to identify needs and sell appropriate products and services.
Ability to obtain and perform Notary services.

Nice To Haves

One year of sales or customer-service experience.
Six months or more of experience with Bellco or in financial services.
Lending experience.
Spanish bilingual ability.

Responsibilities

Demonstrate Bellco’s Act Nice Behaviors and Core Values in interactions with members, prospective members, and personnel.
Communicate positively and provide exceptional service in person and by telephone.
Explain Bellco products and services, identify member needs, recommend appropriate offerings, and refer members to relevant team members or partners.
Comply with federal and state regulations, branch procedures, and audit standards.
Contribute to corporate and branch goals and support current business priorities.
Access and navigate TELLERphone, Bellco online banking, the DNA core system, shared branching, and other web-based systems.
Demonstrate how members can access and use TELLERphone and Bellco online banking.
Open and maintain personal accounts according to established procedures.
Open, maintain, and process transactions for IRA, HSA, and Coverdell accounts.
Process domestic and international wire transfers accurately and within established guidelines and limits.
Submit unsecured lending applications, follow underwriting guidelines, and analyze credit bureau reports to identify member needs and sales opportunities.
Close unsecured loans and disburse loan proceeds according to procedures.
Handle digital, phone, and virtual appointments, including allocating digital appointments to employees so appointments start on time.
Access member accounts to perform non-lending service transactions and account maintenance.
Be available for scheduled work and report on time; accept supervision and work well with others.
Comply with organizational policies, the Employee Handbook, Code of Conduct, annual training, safety procedures, and regulatory requirements.
Maintain strict confidentiality of records and personally identifiable information.
Perform other related duties as assigned by management.