Automotive Service Advisor

Urbana Autopark • Urbana, IL

7d

About The Position

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Urbana Auto Park. This customer-facing role serves as a liaison between customers and technicians, presenting vehicle repair recommendations and helping customers maintain their vehicles. The Service Advisor works in the Service Lane to provide excellent service and suggestions for keeping customers’ vehicles in top shape.

The position offers incentive-based pay, with stated potential earnings of $80,000–$120,000 per year. The Ed Napleton Automotive Group has more than 25 vehicle brands and 50+ dealerships across seven states, and employs more than 3,500 people nationwide. The company describes opportunities for growth and notes that it is family owned and operated, with more than 90 years in business.

Requirements

• Exceptional customer service skills.
• Able to learn and use technology.
• Willingness to undergo a background check in accordance with local law and regulations.
• Must be at least 18 years old to comply with the company driving policy.

Nice To Haves

• Previous Automotive Service Advisor experience is a plus but is not required.

Responsibilities

• Work with customers to ensure their vehicle maintenance needs are met and addressed.
• Write repair orders for customers, providing transparent cost and time estimates.
• Communicate with customers in a timely manner and keep them updated throughout the service process.
• Communicate frequently with technicians and Parts to support timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and co-workers.
• Use fixed operations technology.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid vacation
• Paid sick time
• Paid training
• Discounts on products, services, and vehicles
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed