Service Advisor

Lithia & Driveway•Henderson, NV

7d•Onsite

About The Position

Henderson Hyundai is hiring a Service Advisor for its busy service department, which averages over 2,000 repair orders per month. The position involves guiding customers through vehicle service, accurately documenting repair orders, coordinating with technicians, and keeping customers informed throughout the repair process. The dealership highlights high earning potential, career advancement opportunities, a team-oriented environment, and a remodeled shop with air conditioning, heating, and high-speed doors. Open availability is requested to support dealership operations and customer demand. Applicants must be at least 18 years old and have a high school diploma or equivalent. Henderson Hyundai is a drug-free workplace and provides equal employment opportunities. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

High school graduate or equivalent.
At least 18 years old.
Ability to type and enter repair orders.
Ability to calculate service costs and count change.
Efficient use of technology.
Valid driver's license in the state of residence.
Acceptable driving record.
Open availability to support dealership operations and customer demand.

Responsibilities

Answer incoming telephone calls according to Incoming Telephone Calls standards (ITC).
Follow the Initial Customer Contact (ICC) process and greet customers.
Identify resolutions to customer concerns.
Explain to customers what service is needed, its cost, and when it will be completed.
Assess customer needs by conducting a vehicle walk-around and obtain agreement for service needs.
Offer a multi-point inspection.
Write accurate repair orders using the ADP system.
Follow the Interim Customer Contact (ICC2) process.
Provide accurate estimates that support the upfront pricing guarantee.
Obtain approval to review multi-point inspection findings and associated prices.
Obtain approval before proceeding with Additional Service Requests.
Communicate with technicians to understand the services required or performed.
Follow up with customers during vehicle repair or servicing to provide status updates.
Follow the Customer Delivery (CD) process.
Receive and process cash or credit payments for services performed.
Complete the Sales 2 Service process by welcoming the customer and explaining what the dealership will provide.