Service Advisor- Greenville, SC

Velocity Vehicle Group•Greenville, SC

2d•$20 - $25

About The Position

The Service Advisor provides customer service in the maintenance area by greeting customers, listening to vehicle concerns, conducting inspections, and gathering vehicle information. The role includes checking for recalls, reviewing maintenance records and service schedules, and keeping customers informed with explanations of estimates and daily updates. The Service Advisor also handles administrative work as needed, including warranty repair order documentation and customer relations. The position verifies warranty and service contract coverage, explains coverage provisions and exclusions, prepares and enters repair orders, obtains approval signatures, and coordinates repair orders with the Estimator and Dispatcher. The Service Advisor monitors repair progress, reviews completed work, contacts customers when vehicles are ready, collects payment, and closes service orders. Compensation is $20–$25 per hour based on experience, plus a bonus plan.

Requirements

Proven technical expertise.
Knowledge of trucks and parts.
Excellent customer service skills.
Excellent communication skills.
Excellent problem-solving skills.
Strong organizational skills.
Excellent time management skills.
Ability to work in a fast-paced environment.
Ability to work well with internal and external customers.
Must pass a post-offer drug screening, physical examination including a lift test, and background check.

Responsibilities

Greet customers when they arrive in the maintenance area.
Listen to customers’ descriptions of vehicle symptoms, clarify reported problems, and conduct inspections.
Proactively check for recalls and retrieve vehicle mileage and VIN information.
Review vehicle maintenance records and service schedules.
Submit documentation for warranty repair orders and perform administrative duties as needed.
Explain estimates and provide customers with daily updates, timelines, and repair information.
Call customers when their job is complete and the truck is ready for pickup.
Verify warranty and service contract coverage by examining records and documents, and explain provisions and exclusions.
Prepare repair orders describing symptoms, problems, causes, and required repairs or services.
Obtain approval signatures and enter repair orders into the service database system for the Estimator and Dispatcher.
Print warranties and repair orders, and issue sublet purchase order numbers.
Monitor repair work to help ensure vehicles are ready when promised.
Review completed jobs, collect payment, and close service orders.