Service Advisor- Greenville, SC

Velocity Vehicle Group•Greenville, SC

About The Position

Velocity Vehicle Group (VVG) is a commercial truck dealership organization offering sales, service, parts, leasing and rental, and financial services. The Service Advisor provides customer service in the maintenance area by learning about customers’ vehicle concerns, conducting inspections, checking for recalls, retrieving vehicle information, and keeping customers informed about estimates and repair progress. The role also handles repair-order and related administrative work. This includes checking warranty and service-contract coverage, preparing and entering repair orders, obtaining approvals, coordinating with estimators and dispatchers, monitoring repair work, reviewing completed jobs, collecting payments, and closing service orders. Administrative duties related to warranty documentation and customer relations are performed as needed. This is a full-time position in Greenville, South Carolina, with compensation of $20–$25 per hour based on experience, plus a bonus plan. The posting describes a benefits package and training and career advancement opportunities.

Requirements

Proven technical expertise.
Knowledge of trucks and parts.
Excellent customer service skills.
Excellent communication skills.
Excellent problem-solving skills.
Strong organizational skills.
Excellent time-management skills.
Ability to work in a fast-paced environment.
Ability to work well with internal and external customers.
Must pass a post-offer drug screening, physical examination including a lift test, and background check.

Responsibilities

Greet customers upon arrival in the maintenance area.
Listen to customers’ descriptions of vehicle symptoms, clarify problems, conduct inspections, and identify required services.
Proactively check for recalls and retrieve vehicle mileage and VIN information.
Review vehicle maintenance records and service schedules.
Explain estimates and timelines, provide customers with daily updates, and contact them when the vehicle is ready for pickup.
Establish and maintain good customer relationships.
Submit documentation for warranty repair orders and handle customer-relations administrative duties as needed.
Verify warranty and service-contract coverage by examining records and documents, and explain provisions and exclusions.
Prepare repair orders describing symptoms, problems, causes, and required repairs or services.
Obtain approval signatures, enter repair orders into the service database, and send them to the Estimator and Dispatcher.
Monitor repair work to help ensure vehicles are ready when promised.
Print warranty documents and repair orders, and issue sublet purchase order numbers.
Review completed jobs, collect payment, and close service orders.