Customer Service Advisor - Hybrid - Greenville, SC

Transcom

1d • Hybrid

About The Position

Transcom is hiring a full-time Customer Service Advisor in Greenville, South Carolina, to support customers who use diabetes care devices. The role involves answering customer inquiries, providing standardized technical support, and resolving common device and application issues by following approved procedures. Advisors communicate clearly and empathetically, research solutions across multiple applications, and give accurate, step-by-step instructions while handling multiple systems and tasks.

The position begins onsite at Transcom’s Greenville office and may transition to a hybrid schedule based on performance. Advisors work a structured, assigned full-time schedule, taking high-volume inbound calls in a fast-paced and sometimes stressful call-center environment. The job requires working at a desk and wearing an approved wired headset throughout the shift. For the hybrid phase, employees must provide a private, quiet home office with a door and an eligible hardwired internet connection meeting the stated speed and latency requirements. Transcom provides the equipment, including a computer with a built-in webcam required for training and meetings.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Successfully pass a criminal background check.
• Live within reasonable driving distance of the Greenville, South Carolina site.
• Able to work onsite initially and then move to a hybrid schedule based on performance.
• Able to work a full-time work week, with overtime opportunities as needed.
• Maintain strict adherence to the assigned schedule and reliable attendance.
• Able to work shifts determined by business needs, including evenings, weekends, and holidays.
• Strong computer knowledge and accurate typing speed of at least 30 words per minute.
• Excellent written and verbal English communication skills.
• Professional, courteous, and friendly demeanor.
• Willingness to follow procedures and adhere to policies.
• Able to communicate information clearly and exchange accurate information.
• Able to multitask across applications while speaking with customers by phone.
• Able to work in a fast-paced, time-pressured environment taking back-to-back calls.
• Able to actively listen, identify customer needs, demonstrate empathy, and solve problems sensitively.
• Able to handle frequent conflict situations and upset customers.
• Able to sit, reach, communicate verbally and electronically, type, read, multitask, and concentrate for prolonged periods.
• Able to use hands to handle, control, or feel objects, tools, or controls.
• For hybrid work, maintain a secure, quiet, distraction-free private home office with a door and no conflicting responsibilities during scheduled shifts.
• For hybrid work, have DSL, fiber, or cable internet hardwired to a modem or router via Ethernet; minimum 20 Mbps download, 3 Mbps upload, and ping under 100 ms. Dial-up, wireless, mobile hotspot, and satellite internet are not permitted.

Nice To Haves

• Previous call center experience.
• Experience in technical support or troubleshooting, or basic technical support knowledge.
• Experience with diabetes, a medical background, or exposure to medical terminology.

Responsibilities

• Answer customer inquiries about diabetes care devices and provide customer support.
• Deliver standardized technical support and resolve common device and application issues in accordance with approved procedures.
• Listen to callers, analyze and isolate technical issues, and research solutions using multiple applications.
• Provide patient, empathetic, accurate, and timely step-by-step instructions, including assistance with purchasing or obtaining diabetes care devices.
• Resolve conflicts and handle frustrated or upset customers professionally.
• Take high-volume inbound calls while multitasking across systems and applications.
• Follow established procedures, policies, and an assigned full-time schedule.

Benefits

• Starting pay of $17.50 per hour.
• Potential monthly performance-based incentives.
• Paid vacation.
• Daily Pay, bi-weekly pay, direct deposit, and pay card options.
• Health benefits for employees and their families, including medical, dental, and vision coverage.
• 401(k) investment options with employer match opportunities.
• Employee Assistance Program.
• Opportunity to develop skills and grow a career, including career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED