Truck Service Advisor I

TravelCenters of America•Whitestown, IN

7d•Onsite

About The Position

The Truck Service Advisor provides customer service at TA Truck Service locations by applying knowledge of products and services, writing work orders, suggestive selling, and handling over-the-counter transactions. The role supports customers through repair and parts service processes and helps ensure customers can return to the road safely and promptly. The position involves preparing and processing work orders and transactions, writing ETA work orders, obtaining purchase orders, preparing and communicating customer quotes, sourcing parts from outside vendors, coordinating deliveries, and preparing end-of-shift drops and reports. The advisor also maintains service counter, showroom, and customer restroom cleanliness and helps protect the safety of customers and team members. The role may involve working indoors and outdoors in all seasons, with occasional exposure to fumes, particles, moving mechanical parts, vibration, loud noise, and substances such as dirt, grease, oil, gas, and concentrated cleaning solutions. Physical activities may include occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive leg use, and lifting or moving objects up to 50 pounds. Duties may include other tasks as assigned.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional presentation when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Ability to work in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and demonstrate knowledge of products and services.
Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
Write, detail, and process work orders and over-the-counter transactions.
Prepare ETA work orders and secure purchase orders.
Prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain the cleanliness of service counters, the showroom, and customer restrooms.
Maintain the safety of customers and team members.