Service Advisor

Sun Auto Tire and Service•Novato, CA

About The Position

The Service Advisor is a key customer contact at Toscalito Tire & Auto Service, part of the Sun Auto Network. The role welcomes customers, listens to vehicle concerns, recommends appropriate services, and guides customers through the service experience from check-in to checkout. It combines customer service, sales, and problem-solving in a fast-paced automotive retail environment. No technician experience is required; paid training is provided on products, services, and the tools used by customers and the store team. The position offers competitive pay with bonus or commission opportunities, paid training and hands-on development, medical, dental, and vision benefits, paid time off, employee discounts, and career advancement opportunities. Development paths may include Assistant Store Manager, Store Manager, and other field leadership positions. Work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature variations. The role includes physical activity such as standing, walking, bending, kneeling, crouching, and lifting. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services while managing multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Create accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Work with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check satisfaction and encourage return visits.
Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and follow company policies and core values.