Auto Service Advisor-Ottawa Honda

Home Run Auto Group • Ottawa, IL

3d

About The Position

Ottawa Honda is hiring a Service Advisor. The role involves preparing service order estimates and quotes, scheduling appointments, communicating service costs and timing, and following up with customers after repairs. The advisor educates customers about completed work and cost adjustments and is expected to provide exceptional customer service while multitasking in a fast-paced environment with limited supervision. The posting lists flexible weekday hours and Saturdays, with generous salary plus commission.

Requirements

• Exceptional customer service skills and follow-up are required.
• Ability to work with limited supervision.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Generate service order estimations and quotes for customers.
• Schedule appointments and maintain an organized schedule.
• Conduct post-repair follow-up and provide customer service.
• Explain costs and service-time requirements to customers.
• Educate customers on work completed and any cost adjustments.
• Work with limited supervision.
• Multitask in a fast-paced environment.
• Provide exceptional customer service and follow-up.

Benefits

• Competitive salary plus commission
• Health, dental, and life insurance
• Short-term disability insurance
• 401(k) with company match
• Vacation
• Discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed