Retail Sales & Service Advisor (Part-time)

Asurion•Cincinnati, OH

About The Position

The Retail Sales & Service Advisor is a customer-facing, front-of-house role at uBreakiFix. The position focuses on sales and customer service; it does not involve performing repairs. The company provides training on its products, services, and technology. Earnings include a $17 per hour base rate and performance-based sales incentives tied to sales and customer satisfaction. The role offers a potential career path through sales or repair, with opportunities to progress to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond.

Requirements

At least 1 year of customer service or retail sales experience.
Strong communication and interpersonal skills, with an ability to connect with people quickly.
A sales-driven mindset and ability to perform in a fast-paced environment.
Ability to recommend solutions and handle objections without being pushy.
Basic technical curiosity and willingness to learn the product offerings.
Flexible availability, including evenings, weekends, and holidays.
Must pass a criminal background check and drug test.

Nice To Haves

Experience in wireless, electronics, hospitality, or service-based retail.

Responsibilities

Greet customers and create a welcoming store experience.
Manage device check-in and check-out accurately and efficiently.
Sell Connected Home products, protection plans, accessories, and refurbished devices; attach rate is a core performance metric.
Answer incoming calls and assist with service inquiries, pricing, and product information.
Educate customers about products, services, and available solutions.
Take ownership of customer escalations and resolve them professionally.
Merchandise the accessory wall and maintain retail display standards.
Generate leads, follow up on open opportunities, and encourage Google reviews.