Retail Sales & Service Advisor (Part-time)

Asurion • Cincinnati, OH

5d

About The Position

uBreakiFix is hiring a part-time Retail Sales & Service Advisor for its Cincinnati location. This customer-facing, front-of-house role focuses on sales and customer service; it does not involve performing repairs. The position offers a $17-per-hour base rate plus performance-based sales incentives, with earnings influenced by sales and customer satisfaction scores. The company provides training on its products, services, and technology, so prior repair or technical experience is not required.

The advisor welcomes customers, supports device check-in and check-out, sells products and services, answers customer inquiries, and helps resolve escalations. The role also includes merchandising, lead follow-up, and encouraging Google reviews. uBreakiFix describes opportunities to grow through sales or repair career paths and promotes from within.

Requirements

• At least 1 year of customer service or retail sales experience.
• Strong communication and interpersonal skills, with the ability to connect with people quickly.
• A sales-driven mindset and ability to perform in a fast-paced environment.
• Ability to recommend solutions and handle objections without being pushy.
• Basic technical curiosity and willingness to learn the company's product offerings.
• Flexible availability, including evenings, weekends, and holidays.
• Passing criminal background check and drug test.

Nice To Haves

• Experience in wireless, electronics, hospitality, or service-based retail.

Responsibilities

• Welcome customers and create a positive store experience.
• Manage device check-in and check-out accurately and efficiently.
• Drive sales of Connected Home products, protection plans, accessories, and refurbished devices; attach rate is a core performance metric.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Educate customers about products, services, and available solutions.
• Take ownership of customer escalations and resolve them professionally.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads and follow up on open opportunities.
• Actively drive Google reviews.

Benefits

• Unlimited monthly bonuses tied to sales performance.
• Employee discounts.
• Ongoing training.
• Health insurance.
• Retirement plans.
• Tuition reimbursement.
• Career growth opportunities and promotion from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed